Configuration support varies by user type:
Lenovo Business Partners
Questions can be directed to your Lenovo Distributor.
Problem reporting for all users
Step 1: Compile the following defect information:
- Abstract: A phrase describing the issue
- Scenario: Document the steps to recreate the issue
- Findings: Describe what you see now (the incorrect result you see)
- Expectations: Describe what you expect to see when the issue is fixed
- Impact: What is the impact to the business (revenue loss or clients impacted)
- Files: The cse and xls files from the configuration with the issue
- Screen shots: Screenshots demonstrating the issue
Step 2: Send the defect information from step 1 to the following address, based on user type and configuration type:
- If you are a Lenovo employee needing help with an Intelligent Cluster configuration: Send the defect information from step 1 to salesconfig@lenovo.com
- If you are a Lenovo employee needing help with a General Purpose configuration or a Lenovo Converged System for Infrastructure configuration or if you are NOT a Lenovo employee and you need help with any configuration: Send the defect information from step 1 to your local Lenovo Coverage / Representative.
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